Privacy Policy

1. Introduction

Welcome to Vuely ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at vuely.app and studio.vuely.app (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, company name, and password when you create an account
• Profile Information: User preferences, organization details, and settings
• Billing Information: Payment details processed through our secure payment provider (Clerk Billing)
• Communication Data: Messages, feedback, and support requests you send to us

2.2 Project and Site Survey Data

When you use our Service, we collect:

• Project details, mockups, and proposals you create
• Site survey data including photos, measurements, GPS coordinates, and notes
• Canvas data and design elements from your mockup editor
• Organization-specific settings and preferences

2.3 Automatically Collected Information

When you access our Service, we automatically collect:

• Usage Data: Pages visited, features used, time spent, and interaction patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Location Data: GPS coordinates when using mobile app features (with your permission)
• Cookies and Similar Technologies: We use cookies to maintain sessions and improve user experience

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Maintain Service: To deliver the core functionality of Vuely, including project management, site surveys, and mockup creation
• Process Transactions: To handle billing, subscriptions, and payment processing
• Improve and Optimize: To analyze usage patterns and enhance our Service
• Customer Support: To respond to your inquiries and provide technical assistance
• Communication: To send service updates, security alerts, and administrative messages
• Security: To detect, prevent, and address technical issues and fraudulent activity
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Within Your Organization: Data is shared with members of your organization as configured in your account settings
• Service Providers: With third-party vendors who perform services on our behalf (authentication, hosting, analytics, payment processing)
• Legal Requirements: When required by law, subpoena, or other legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share specific information

Third-Party Services

We use the following third-party services:

• Clerk: Authentication and user management
• Vercel: Hosting and infrastructure
• Neon: Database hosting
• Google Maps API: Address autocomplete and location services

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure database storage with access controls
• Regular security assessments and updates
• Organization-based access control to isolate data
• Authentication via Clerk's secure infrastructure

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. We will retain and use your information to the extent necessary to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Maintain business records

When you delete your account, we will delete or anonymize your personal information within 90 days, unless retention is required by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a machine-readable format
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing

To exercise these rights, please contact us at support@vuely.app.

8. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Service, you consent to the transfer of your information to the United States and other countries where we operate.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising your rights

We do not sell personal information. To exercise your rights, contact us at support@vuely.app.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: